📄 Privacy Policy

Effective Date: 01 April 2025 Last Updated: 23 August 2025

This Privacy Policy (“Policy”) applies to the website and services of Agrodrag / Fateh Globalink Marketplace operated by Fateh Globalink (Prop. Ravinder Singh).

By using our platform, mobile application, or any related services (collectively “Services”), you agree to the terms of this Privacy Policy. Please read it carefully.

1. Applicability

• This Policy applies to all users of our Services, including customers, vendors, resellers, and suppliers.

• It covers data collected via our website, mobile application, and communication channels (emails, SMS, WhatsApp, etc.).

• This Policy does not govern third-party platforms, services, or websites that may be linked from our Services. We encourage you to review their privacy practices separately.

2. Information We Collect

a) Non-Personal Information

Information that does not directly identify you, such as:

• Browser type, IP address, and device details.

• Pages visited, time spent, and user behavior analytics.

b) Personal Information (Personally Identifiable Information – PII)

Information that can identify you as an individual or business, including:

• Name, email, phone number.

• Shipping and billing address.

• Business details (for vendors/resellers).

• Bank account or payment details (for payouts, processed securely).

• Transaction and order history.

3. Use of Information

We use the collected information to:

• Process and deliver customer orders.

• Enable vendor registration, store management, and payouts.

• Improve customer experience, site performance, and product offerings.

• Communicate promotions, offers, and updates (only if you opt-in).

• Ensure compliance with legal and regulatory requirements.

• Detect and prevent fraud, misuse, or unauthorized activity.

4. Sharing of Information

Your data may be shared only under these conditions:

• With vendors/sellers to fulfill customer orders.

• With payment processors (UPI, Razorpay, Stripe, PayPal, etc.) to complete secure transactions.

• With logistics and delivery partners for shipping.

• With service providers (hosting, analytics, marketing tools).

• When required by law, court orders, or government authorities.

We do not sell, rent, or trade your personal information with unrelated third parties.

5. Vendor & Reseller Responsibilities

Vendors and resellers on our marketplace must comply with this Policy. They may only use customer information for order fulfillment and are prohibited from:

• Misusing customer data for unsolicited marketing.

• Sharing customer information outside the platform without consent.

6. Cookies & Tracking

Our platform uses cookies and similar technologies to:

• Maintain user sessions and shopping carts.

• Remember preferences.

• Analyze traffic and improve performance.

You may disable cookies in your browser, but some features may not function properly.

7. Data Retention

• Customer data is retained as long as necessary for order processing, legal, and tax purposes.

• Vendor data is retained while accounts remain active.

• You may request deletion of your personal data by contacting us (except where retention is required by law).

8. Data Security

We implement industry-standard security measures, including SSL encryption and secure payment gateways. However, no transmission over the Internet is fully secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data.

• Request correction or deletion.

• Withdraw consent for marketing communications.

To exercise these rights, please contact us at fatehglobalink@gmail.com.

10. Updates to Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last Updated” date. Continued use of our Services after updates constitutes acceptance of the revised Policy.

11. Contact Us

For questions, concerns, or complaints regarding this Policy, please contact us:

📧 Email: fatehglobalink@gmail.com
📞 Phone: +91 6239916005
🏢 Address: #82, 5, Bachittar Nagar, Ludhiana, 141006 Punjab, India